Responsive web design
User Experience Design Visual Design Webdevelopment
T-Mobile Thuis is an internet provider in The Netherlands. They asked us to redesign and develop their customer service home page. The goal was to create a landing page which can easily lead a customer to the correct topic of interest. The current page at that time showed many links which gave visitors a cognitive overload. The challenge was to find a way to make it easier to search for topics without showing too much information at once.
By looking at data of how visitors interacted with the current customer service home page, we were able to determine which elements were most important. Also, by analysing data from a feedback poll we understood which elements and topics were missing on the current page.
The results showed that orientating consumers and existing customers visited the page most. Also, it became evident that the most important topics were problems with wifi and questions about services.